20sixmtb

FAQ

Where is my stuff?

We aim to print and pack within 7 days and deliver within 14 working days from despatch. 

Once your package is with the courier we have exactly the same information as you so we can't give any advice on how long it will take to arrive, please don't email about that. 

Yeah but its been like a month and I couldn't find a tracking number..

Please email us with your full name, order number and post code, or reply to your order email from us and we will take a look at that for you.

Why isn't it next day?

At this service level it saves us, on average 25% of the cost on the order, we pass that straight on to the you. Next day delivery would increase the cost of shirts to £30/35, or we would have to reduce the number of products we have.

Taxation on imports

To remain cost effective our distributor is in the EU, and USA. we will always ship from the location that will deliver the fastest. Sometimes a courier will use Parcelforce as the final carrier and they will levy a customs charge. 

As some of our products are manufactured offshore in the USA* they may be subject to taxes, please contact us if you have a concern. These taxes are levied by the government / HMRC and are out of our hands. We cannot intervene or change these.  We don't think they are fair either but its the law. Don't email us asking for us to pay your import fees, we already paid tax, we ain't paying again. 

*Currently our long sleeve tee

Opening a paypal case.

Our rule is if a customer opens a Paypal case without contacting us first they will be automatically banned from all further purchases. Why? Because Paypal insist on grading and charging us for resolution infractions. It takes a whole lot of time to close a case. Please just email. 

Where and how is your clothing made?

Our products are manufactured offshore in Los Angeles, Baltimore and Riga.

We do not keep a stock level of items and print to order in small batches. This minimizes waste and allows us to keep our prices competitive.